Implementation Services
Support Services
  •  Support: 1-877-409-7412

    Customer Support Login

    To say that we are passionate about customer delight is an understatement. Your long-term success is literally our success. We want to see you get maximum value out of your Savings Tracker solution, every time you log in, for the rest of time.

    We’ve got your back

    Our team of experts will answer your product questions and resolve issues quickly and efficiently. And the Savings Tracker customer portal means you can submit, update, and monitor cases in an instant and get your issue solved asap.

    Because each of our customers’ needs is different, we offer several support options to suit your unique requirements and ensure long-term success.

    OfferingAdvantagePremier
    Technical Support Hours 9am – 5pm PST M-F
    9am – 5pm IST M-F
    24 Hour Support M-F
    24x7 Support on P1 Issues
    Initial response 4 business Hours for P1 issues
    24 business Hours for P2 issues
    48 business Hours for P3 issues
    4 business Hours for P1 issues
    24 business Hours for P2 issues
    48 business Hours for P3 issues
    Assigned Representative   Primary Customer Support Advocate, Plus back up from Customer Support Team
    Case Limit Unlimited Unlimited
    Online Case Creation Included Included
    Priority Queue   Included
    Toll Free Access(US Only) Included Included
    Release Notes Review   Yes
    Health Check & Product Roadmap Review   Once per Year
    Scheduled Review of Open Issues and Priorities   Monthly
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60 Days Trial
CONTACT US
60 DAYS TRIAL